Cancellation & Refund Policy

Returns & exchanges

Because every piece is made to order — cut and stitched specifically for you — we are unable to offer returns or exchanges. Please check the size chart on each product page carefully before ordering, and reach out to us before purchase if you're unsure about sizing.

Cancellations

As production begins shortly after your order is confirmed, cancellations are only possible within 24 hours of placing the order, provided crafting has not yet started. To request a cancellation, contact us on WhatsApp or email with your order ID.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order ID and clear photos/video of the item and packaging. Once verified, we will repair, replace, or refund the item — whichever resolves it best for you.

Refund processing

• Approved refunds are processed to the original payment method via our payment partner, Razorpay.
• Refunds are initiated within 7 business days of approval.
• Depending on your bank, the amount may take an additional 5–10 business days to reflect.

Failed or duplicate payments

If money was deducted but your order was not confirmed, the amount is normally auto-reversed by the bank within 5–7 business days. If it isn't, write to us with the payment reference and we'll resolve it with our payment partner.

How to reach us

WhatsApp: +91 89500 29263 · Email: contact@panahbyanchal.in. Please include your order ID in all queries.